Customer Service & Retention - Building a Hive of Loyal customers

Contact information

Your name

Your first name

Your last name

Your email address

Verify your email address

Your business name

Phone no.

Billing address

State/region

Your street address

Your city

ZIP

State/region

ZIP

I agree to the terms and conditions

Yes, please send me marketing emails!

I agree to the refund & return policy.

The HDC Academy - Customer Service & Retention course is designed to guide you step-by-step through creating delightful customer experiences that secure repeat business and powerful word-of-mouth referrals. If you're ready to commit, take focused action, and finally get your customers to return and actively recommend you—this course is for you.

Because the truth is, real growth doesn't happen when you're constantly chasing new sales. But with the right support, tools, and clear guidance? You'll be amazed at the confidence and strategy you'll have in managing customer relationships and building a thriving community of loyal supporters.

This is an accessible investment to help you build your business on a foundation of genuine customer loyalty! What You Will Learn: This module solves the problem of high customer churn and poor retention. You will learn:

Service Strategy: Defining your customer service vision and setting standards for consistent excellence.
Conflict Mastery: How to professionally handle complaints and refunds, turning negative interactions into loyalty-building moments.
Retention Tactics: Simple yet powerful loyalty & referral programs to encourage repeat business and attract new customers.
Superpower Service: Why your small business has a unique advantage in delivering personalized customer experiences.

What's Included:

Video lessons with actionable steps on service strategy, feedback harnessing, and loyalty programs.
Downloadable PDF action guide for note-taking and implementation steps.
BONUS: Business Essentials Checklist to ensure you have all your key documents in order.
Instant access—no live calls, learn at your own pace.

By enrolling in Module 9: Customer Service & Retention, you acknowledge that you have read and agree to the Terms & Conditions: www.hdcacademy.org/terms

Contact information

Billing address

Payment information